So, I bought a new set of wheels. I think it might have actually the right set this time. But the process one goes through in acquiring your car still astounds and is truly ridiculous. It is no wonder people hate the process as there is nothing good about it. It’s not a savory untaking and upon getting home after figure out what this button or that button does, along with where the hell is the aux port anyway, my first instinct was for a shower. The need for a snack and a nap won out.
I believe I got a good car. The deal was probably okay, but wasn’t “just a great deal” and more than a little patronizing.
People love cars. I know I do, but we are all conditioned to reduce the feeling of being screwed when acquiring one. The bells and whistles that get unnecessarily added have nothing to do with the customer experience. I didn’t give a crap about how big the dealership is. That means nothing….to any sane human being. It doesn’t make my deal better, it just pisses away my time. Given that much time is wasted lugging between buildings, it wastes staff time. They seem to be okay with that, but me, not so much. It did prevent them from knowing what goes on in their own shop. Apparently many insurance companies demand a photo inspection for your purchase. “No problem” they say, just drive over to the body shop. You drive over to the body shop to find that those pictures get done between 10 am and 2pm? No, not really, helpful.
I didn’t ask for any accessories, but had to listen to the accessory lady give her spiel. Only to have the billing guy deny me the stuff I didn’t want in the first place.
By this point I needed to get something from my current car and had to ask to get my key back. I mean they were done looking for the low ball trade and I did need it to go home that night, it shouldn’t be a gimmick “we got his key, we got him…” The car I want is going to take another day to get prepped, put some value on my time and dignity and let me go home.
All this after waiting 15 minutes on a stormy night for an salesperson to emerge from the back office to give a crap for an appointment I had scheduled for a repair question. When we went for a ride in what I purchased, it took him another 15 minutes to find a license plate. You’d think on a stormy night, they’d be a little more interested in business. Same thing happened to another woman, waiting for the sales staff to emerge from their backroom flapping.
I got a good car, but their sending me a coffee mug full of jolly ranchers isn’t the way to keep business. It can be simpler and should be.